Service Disruption: Strike Action Tomorrow

Due to strike action Merseyrail will be running a reduced service tomorrow.

Trains will run every half hour from around 07:00 - 19:00, however it is possible that timetables will change during strike action.

Please visit the Merseyrail website or check @merseyrail on Twitter before you travel on Monday.

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I have a question, compliment, comment or suggestion to improve Merseyrail’s service

When should I use this form? 

Where you have a question or query, want to suggest an improvement to our facilities or services or wish to make a general comment (positive or negative) about the service we offer. You should also use this form If you wish to compliment a member of our team or our service in any way.

What should I expect?

You will receive and email from us acknowledging that we have received your form shortly after you press submit.

We won’t treat this as a complaint and we won’t always respond to you unless you tell us you would like a response.  Where you do tell us you would like someone to get back to you, we will review your comment, question and suggestion and respond by email as soon as we can to the address you provide.

 

Click here to fill out our comment form. 

I wish to make a formal complaint about the service I have experienced whilst travelling on Merseyrail.

When should I use this form?

To make a formal complaint about any aspect of our service, to which you expect an investigation and response.

What should I expect?

We treat complaints in line with both our Passenger Charter and our Complaint Handling Procedure. We aim to investigate your complaint fully, where we find a problem we will try our best to put it right.

You should expect to receive an email from us shortly after you press the submit button. This email will contain your reference number and the date by which you should expect a response. If you don’t receive this initial email please call us on the number below and we will confirm we have received it.

It can take some time to investigate you complaint and we will ensure that this is done in a thorough and professional manner. You should expect a full response from us within 20 working days of sending it to us. If you remain dissatisfied you should contact the Customer Relations team via the contact details on the response provided and they will advise what to do next.

 

Click here to fill out our complaints form.

I want to claim a refund or compensation for a cancelation of delay to my journey

We have a dedicated area of our website which sets out your rights and the claims process.

Please click here for more information.

 

 

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